Last updated: 8 October 2026. This is a translation of the Portuguese version, which prevails in case of any difference.
Who we are
Chatlisted (www.chatlisted.com) is a service of Lucas Fabricio Alves de Freitas, VAT number PT267888354, Rua da Costeira, Mire de Tibães, 4700 Braga, Portugal. Contact: hello@chatlisted.com.
What the service does
We ask AI assistants, such as ChatGPT and Perplexity, the questions a local business's customers usually ask, and show whether the business appears in the answers, who appears instead and what it can improve.
- Results are based on a sample of answers. AI answers vary from one request to the next and over time.
- Our fixes and suggestions help AI find and understand the business, but we don't guarantee that AI will start recommending it, or any particular position.
- What we show about other businesses is what we observed in the AIs' answers, not our opinion.
Free scan
- The free scan is once per business. Anyone asking for it again sees the existing result.
- The free scan is one per business. Don't use the service in an automated way or to overload it.
- To request the free scan you give the business website and your email, where we send the report.
- By giving us a website, you authorise us to visit that website's public pages for the technical check.
Paid plans
- The plans are for businesses and professionals, in the course of their business.
- They are monthly subscriptions, renewed automatically every month. Prices exclude VAT. VAT is worked out at checkout from your country and type of customer and shown on the invoice: in Portugal, at the standard rate; businesses in other European Union countries with a valid VAT number pay no VAT (reverse charge); outside the European Union, no Portuguese VAT applies.
- There is no minimum term: you can cancel at any time and the plan continues until the end of the period already paid for.
- If you're not satisfied, you can ask for a full refund of the first payment of a subscription within 14 days, by writing to hello@chatlisted.com. Renewals are not refunded: when you cancel, you stop being charged and the plan continues until the end of the period already paid for. Refunds are made to the same payment method, within 14 days.
- We issue an invoice for every payment.
Fixes on your website
The fixes we suggest are for you, or whoever manages your website, to apply. We don't access or change your website. Before applying any code, check with whoever manages the website.
Liability
We provide the service with care, but we rely on third-party services, such as AI assistants, which may change or fail. We are not liable for decisions made solely on the basis of the results, or for indirect losses. Except in cases of wilful misconduct or gross negligence, our total liability to each customer is limited to the amount they paid us in the 12 months before the event giving rise to it.
Third-party trademarks
ChatGPT, Gemini, Claude and Perplexity are trademarks of their respective owners.
Complaints and disputes
You can complain through the Portuguese electronic Complaints Book or by writing to hello@chatlisted.com. Portuguese law applies.
If you are a consumer, you can use an alternative consumer dispute resolution body: CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Consumer Arbitration Court), www.ciab.pt. More information on the Portuguese Consumer Portal, www.consumidor.gov.pt. In disputes with businesses and professionals, the courts of the district of Braga have jurisdiction.
Changes
If these terms change, we update the date at the top and let paid-plan customers know by email before the change takes effect.